FAQ

A: It's very simple! Just use the "Get a Quote" form on our website or contact us directly, providing cargo details (e.g., product name, weight, volume, origin/destination). We will provide you with a detailed and transparent quotation promptly.

A: Regarding compensation for delays, if a specific delivery time has been agreed upon by both parties and is not met, compensation will be provided in accordance with the terms specified in our agreement.

A: Certainly. We have warehouses in major port cities in China, including Shenzhen, Guangzhou, Yiwu, Ningbo, Shanghai, Xiamen, Qingdao, Tianjin, and more. We can consolidate goods from different suppliers at the warehouse closest to you before shipping.

A: Yes, this is one of our key value-added services. We can act as your "eyes" in China, providing professional supplier verification and pre-shipment inspection services to ensure product quality and production compliance, mitigating risks at the source.

A: We strongly recommend purchasing shipping insurance for high-value or critical cargo. We offer convenient insurance agency services and can arrange coverage at favorable rates. It's a small investment that can protect you from potential significant financial loss.

A: Rest assured, we have an experienced customs clearance team. We pre-check your cargo information to ensure accurate and compliant documentation. If an inspection or detention occurs, our local team will immediately communicate with customs to resolve the issue and inform you promptly.

A: Freight cost is typically calculated based on the cargo's actual weight or volumetric weight (whichever is greater), origin and destination, shipping method, and current market rates. We adhere to transparent pricing and will clearly list all cost components in our quotation, with no hidden fees.

A: Safety is our top priority. We ensure cargo safety through professional packaging, reliable carriers, and comprehensive insurance options. You will receive a unique tracking number to check the real-time status and location of your shipment through our system.

A: Absolutely! We are experts in FBA first-leg transportation. We can assist you with product labeling, packaging, creating shipment plans, and ensuring your goods fully comply with Amazon's requirements for safe delivery to the designated FBA fulfillment center.

A: DDP (Delivered Duty Paid) means we, as the shipper, are responsible for paying all tariffs and taxes in the destination country. For you, the benefit is complete price transparency. Your end customer will not face any unexpected fees or complex customs procedures upon receipt, significantly enhancing their shopping experience.

A: Our "Door-to-Door" service is a comprehensive solution that includes: pickup from your designated warehouse/factory in China, export customs clearance, international main carriage, import customs clearance in the destination country, payment of all taxes and duties (under DDP terms), and final delivery to your specified overseas warehouse address.

A: Transit time depends on the mode you choose. Air freight typically takes 5-10 business days; express sea freight takes about 25-35 days, and standard sea freight takes 35-45 days. We will recommend the optimal solution based on your cargo characteristics and timeline requirements.