Q: If my goods are detained by customs, how will you handle it?

A: It's very simple! Just use the "Get a Quote" form on our website or contact us directly, providing cargo details (e.g., product name, weight, volume, origin/destination). We will provide you with a detailed and transparent quotation promptly.

A: Regarding compensation for delays, if a specific delivery time has been agreed upon by both parties and is not met, compensation will be provided in accordance with the terms specified in our agreement.

A: Certainly. We have warehouses in major port cities in China, including Shenzhen, Guangzhou, Yiwu, Ningbo, Shanghai, Xiamen, Qingdao, Tianjin, and more. We can consolidate goods from different suppliers at the warehouse closest to you before shipping.

A: Yes, this is one of our key value-added services. We can act as your "eyes" in China, providing professional supplier verification and pre-shipment inspection services to ensure product quality and production compliance, mitigating risks at the source.

A: We strongly recommend purchasing shipping insurance for high-value or critical cargo. We offer convenient insurance agency services and can arrange coverage at favorable rates. It's a small investment that can protect you from potential significant financial loss.

A: Freight cost is typically calculated based on the cargo's actual weight or volumetric weight (whichever is greater), origin and destination, shipping method, and current market rates. We adhere to transparent pricing and will clearly list all cost components in our quotation, with no hidden fees.